Working with language services

This 2 hour online workshop will assist you to work effectively with language services and build skills and confidence in knowing when and how to use interpreters.

We live in a vibrant multicultural community, with one in four Australians born overseas.  The available evidence indicates that people from CALD backgrounds have rates of disability similar to the rest of the Australian population.

This workshop will assist participants to utilise the skills of a professional interpreter in order to effectively engage and communicate with linguistically diverse communities and create more culturally responsive and inclusive workplaces.

The workshop will provide useful tips and practice considerations covering a broad range of issues such as understanding the availability of interpreting services under the NDIS; how to evaluate the need for an interpreter; how to prepare for and debrief after an interpreting session; identifying common barriers to good communication and understanding the roles of the various parties during the interpreting session; and including the professional interpreter, the service provider and the consumer.

Learning outcomes 

At completion of this training participants will be able to:

• Understand the benefits of using a professional interpreter
• Assess when and in what situations to use a professional interpreter
• Feel more confident when using a professional interpreter
• Explore knowledge and skills needed when working with a professional interpreter
• Discuss different practice implications when working with children and when using Auslan interpreters
• Identify the impact that refugee experience and trauma may have on a person in an interpreting situation