This workshop looks at stress responses and trauma and the contributing factors, understanding the triggers and increasing awareness to identifying the signs.

Learning Outcomes
• Understand how to identify and manage risk
• Understand what drives aggression from, and conflict with, clients
• Understand the relationship between trauma and difficult behaviours and conflict
• Understand what stress, burnout, vicarious trauma and vicarious resilience look like
• Learn and use communication techniques to minimise the risk of conflict escalation
• Implement the micro-skills of negotiating and defusing
• Learn how to use de-escalation skills to minimise risk and maximise interactions
• Learn how to communicate conflict minimisation tips to families
• Understanding the importance of practitioner self-awareness and reflection.