03 August 2021 This workshop looks at stress responses and trauma and the contributing factors, understanding the triggers and increasing awareness to identifying the signs. Learning Outcomes • Understand how to identify and manage risk • Understand what drives aggression from, and conflict with, clients • Understand the relationship between trauma and difficult behaviours and conflict • Understand what stress, burnout, vicarious trauma and vicarious resilience look like • Learn and use communication techniques to minimise the risk of conflict escalation • Implement the micro-skills of negotiating and defusing • Learn how to use de-escalation skills to minimise risk and maximise interactions • Learn how to communicate conflict minimisation tips to families • Understanding the importance of practitioner self-awareness and reflection. Back to Events